Privacy Policy

Introduction

At FileCruise, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our file hosting service.

Our Privacy Promise

We use zero-knowledge architecture, meaning we cannot access your encrypted files or personal data stored within them.

Information We Collect

Account Information

When you create an account, we collect:

Username and email address
Encrypted password (we never store plaintext passwords)
Account creation date and last login
Subscription plan and billing information (if applicable)

Usage Data

We automatically collect certain information about your use of our service:

Storage usage and file metadata (size, type, upload date)
IP address and general location (country/region)
Browser type and device information
Access logs and service usage statistics

File Data

Zero-Knowledge File Storage

Your files are encrypted with AES-256-GCM in your browser before upload. We store only encrypted data and cannot access your file contents.

How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To provide, maintain, and improve our file hosting service
Account Management: To manage your account and subscription
Communication: To send important service updates and notifications
Security: To protect against fraud and ensure service security
Analytics: To understand usage patterns and improve our service
Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

4.1 Service Providers

We may share data with trusted service providers who assist us in operating our service, such as:

Cloud hosting providers (for encrypted file storage)
Payment processors (for subscription billing)
Analytics providers (for usage statistics)

4.2 Legal Requirements

We may disclose information when required by law or to:

Comply with legal process or government requests
Protect our rights, property, or safety
Prevent fraud or security threats

Important Note

Due to our zero-knowledge encryption, we cannot access your file contents even if legally required to do so.

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption: AES-256-GCM encryption for all files, TLS for data transmission
Access Controls: Multi-factor authentication and role-based access
Infrastructure: Secure European data centers with 24/7 monitoring
Backups: Encrypted backups with geographic redundancy
Auditing: Regular security audits and penetration testing

6. Your Rights Under GDPR

As a European-hosted service, we fully comply with GDPR. You have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Correct inaccurate personal data
Right to Erasure: Request deletion of your personal data
Right to Portability: Transfer your data to another service
Right to Object: Object to processing of your personal data
Right to Restriction: Restrict processing of your personal data

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking

We use essential cookies and similar technologies to:

Maintain your login session and authentication
Remember your preferences and settings
Analyze site performance and usage patterns
Prevent fraud and enhance security

You can manage cookie preferences in your browser settings. See our Cookie Policy for detailed information.

8. Data Retention

We retain your information for as long as necessary to provide our services:

Account Data: Until account deletion or service termination
Files: According to your plan's retention policy
Logs: Up to 12 months for security and debugging purposes
Billing Data: As required by tax and accounting regulations

9. International Data Transfers

Your data is stored and processed within the European Union. If data must be transferred outside the EU, we ensure appropriate safeguards are in place through:

Standard Contractual Clauses (SCCs)
Adequacy decisions by the European Commission
Additional security measures and encryption

10. Children's Privacy

FileCruise is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Email notification to registered users
Prominent notice on our website
In-app notifications

Continued use of our service after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Community

@filecruise_support

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