GDPR Compliance
Your rights under the General Data Protection Regulation
1. Our Commitment to GDPR
FileCruise is fully compliant with the General Data Protection Regulation (GDPR), which came into effect on May 25, 2018. As a European-hosted service, we take data protection seriously and have implemented comprehensive measures to ensure your personal data is protected.
European Data Protection
All data is processed and stored within the European Union, ensuring the highest standards of data protection under GDPR.
2. Your Rights Under GDPR
Under GDPR, you have several important rights regarding your personal data. These rights are designed to give you control over how your data is collected, processed, and used.
Right to Information
We must inform you about how we collect, use, and process your personal data in a clear and transparent manner.
Right of Access
You can request access to your personal data and receive a copy of the information we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete personal data that we hold about you.
Right to Erasure
You can request deletion of your personal data under certain circumstances, also known as the "right to be forgotten".
Right to Restrict Processing
You can request that we limit how we process your personal data under certain circumstances.
Right to Data Portability
You can request to receive your personal data in a structured format to transfer to another service provider.
3. How to Exercise Your Rights
To exercise any of your GDPR rights, you can contact us through any of the following methods:
Response Time
We will respond to your request within 30 days as required by GDPR. For complex requests, we may extend this to 60 days with notification.
4. Legal Basis for Data Processing
Under GDPR, we must have a legal basis for processing your personal data. Here are the legal bases we rely on:
| Data Type | Legal Basis | Purpose |
|---|---|---|
| Account Information | Contract | Necessary to provide file hosting services |
| Usage Analytics | Legitimate Interest | Service improvement and security monitoring |
| Security Logs | Legitimate Interest | Fraud prevention and system security |
| Marketing Communications | Consent | Service updates and promotional content |
5. International Data Transfers
FileCruise is hosted entirely within the European Union, ensuring that your data remains within the jurisdiction of GDPR at all times.
EU-Only Hosting
All servers and data centers are located within the European Union, ensuring full GDPR protection.
No Third Country Transfers
We do not transfer personal data to countries outside the EU/EEA without adequate protection.
6. Technical and Organizational Measures
We implement appropriate technical and organizational measures to ensure data security and compliance:
🔒 Technical Measures
- AES-256-GCM encryption for all data
- Zero-knowledge architecture
- End-to-end encryption
- Regular security audits
- Secure data centers with 24/7 monitoring
- Automated backup systems
👥 Organizational Measures
- Data Protection Officer (DPO) appointed
- Staff training on GDPR requirements
- Privacy by design principles
- Regular policy reviews and updates
- Incident response procedures
- Vendor assessment protocols
7. Right to Lodge a Complaint
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority.
Supervisory Authority
You can contact the data protection authority in your EU member state. As we are based in the EU, you can also contact our lead supervisory authority.
We encourage you to contact us first so we can address your concerns directly.
8. Updates to Our GDPR Compliance
We regularly review and update our GDPR compliance measures to ensure we continue to meet the highest standards of data protection.
- Annual compliance audits
- Regular staff training updates
- Continuous monitoring of data processing activities
- Updates to technical and organizational measures
GDPR Compliance Statement
This GDPR compliance information was last updated on July 6, 2025. Version 1.0